Refund Policy

When you launch a campaign you pay the creator budget plus a 25% platform fee. The creator budget is held and paid out only for approved posts.

Before the first approved post

If no post has been approved yet, you can get a full refund, platform fee included, or a partial refund of any amount you choose.

After the first approved post

• Money already paid to creators for approved posts is not refundable.
• Unused budget (slots no creator has filled) is refundable.
• The 25% platform fee is not refunded once work has started.

How to request a refund

Open the campaign in your dashboard and choose Close campaign. Any unused budget is flagged for a refund automatically, and our team processes it within 2 business days. You can also write to support. Refunds go back to the original card and usually arrive within 5–10 business days, depending on your bank.

Duplicate payments

If you were charged twice for the same campaign launch, the second payment is refunded automatically.

Chargebacks

Please contact us before disputing a charge with your bank; disputes freeze the campaign while they are reviewed.